Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides about betting sites not on GamStop for adult readers in the UK, so most messages concern accuracy, wording or the way a guide is put together.

Before you write: what we are and are not

We are an independent comparison site, not a bookmaker. We do not hold customer accounts, take deposits, process withdrawals or settle bets. If your question is about a balance, a bonus that has not been credited or a delayed payout, the operator is the only party that can act on it.

Some links on lucentheart.co.uk are commercial. The publisher may earn a commission if a reader joins an operator through them. Commission does not decide rankings, and it does not change what we write about an operator's drawbacks.

What you can contact us about

• Corrections: a bonus term, payment method, odds format or regulatory statement that looks wrong or out of date. Our figures were last fact-checked on 1 October 2026, and bookmaker terms can change without notice, so tell us what you saw and where.
• Questions about a guide: for example how wagering requirements, minimum qualifying odds or withdrawal checks are explained.
• Topic suggestions: markets, bet types, payment methods such as crypto or e-wallets, or mobile betting apps you would like covered.
• Partnership and editorial enquiries: please say who you represent and what you propose. A proposal does not buy a ranking.
• Concerns about gambling: mention it and we will point you to the support listed below.

What helps us answer quickly

1. Give the page address or title of the guide you mean.
2. Quote the sentence or figure in question.
3. Say what you believe is correct and, if you can, where you found it, such as the operator's own terms page.
4. Tell us the date you saw the information, as offers and conditions change.

Please never send passwords, full card numbers, wallet seed phrases or identity documents. We will never ask for them.

What we cannot do

We also cannot recommend ways to get round a GAMSTOP exclusion. If you registered with GAMSTOP, that was a protective decision, and sites outside the scheme are not a route we will help you around.

Complaints about an operator

Start with the operator's own complaints procedure and keep copies of messages, screenshots and transaction records. Sites licensed overseas are outside the Gambling Commission's remit for UK consumer protection, so the routes open to you may be different from those with a UK-licensed bookmaker. Check which licence an operator relies on, and what dispute process it names, before you deposit. Our guide to trusted non GamStop casinos in the UK explains more about checking licences and terms.

If gambling is causing you harm

If betting is affecting your finances, relationships or mental health, support is free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP lets you self-exclude from UK-licensed sites, and blocking software and deposit or loss limits can add further protection. Gambling should never be treated as a source of income or a fix for money problems. You must be 18 or over to gamble.

What happens after you write

A member of the editorial team reads each message. We do not publish a guaranteed response time, but we aim to reply to genuine questions and to review any reported error promptly. Where a correction is justified, we update the relevant page and check the surrounding information at the same time.

Thank you for helping keep the site accurate. Use the contact route provided in the site footer or header to send your message.